Are you tired of manually sorting, organizing, and sending emails?
Mediatel Data AI Email Dispatch solution offers comprehensive tools to streamline your email management process.
From automated email routing to intelligent tagging and categorization, our solution simplifies email handling, allowing you to focus on what matters most—your core business.
Mediatel Data AI Email Dispatch solution can significantly improve communication and efficiency, leading to cost savings, time savings, and enhanced productivity.
Unlock faster responses, happier customers, and smarter decisions. Request a demo and discover the full potential of Mediatel AI Email Dispatch.
☑️ Intelligent Email classification (based on email body, email metadata, attachment contents, and attachment metadata).
☑️ Information Retrieval from the Attachments like CNPs, CUIs, Data from invoices, etc.
☑️ Confidence Score: To further enhance the reliability of our AI Email Dispatch Solution, we have implemented a confidence scoring mechanism.
🔵 Improved efficiency
AI Email Dispatch enables agents to handle multiple customer inquiries simultaneously, improving overall efficiency and productivity.
🔵 Better use of time
Agents can use email dispatch to manage their time more effectively by prioritizing inquiries and responding promptly.
🔵 Higher job satisfaction
Agents may feel less stressed and burnt out if they can manage their workload effectively with email dispatch, leading to higher job satisfaction and retention rates.
🔵 Enhanced Accuracy
The advanced algorithms employed in our solution result in precise email classification, of information, and OCR processing, reducing the risk of errors and ensuring consistent service quality.
With our advanced algorithms and machine learning capabilities, we have empowered our AI Email Dispatch Solution to automatically classify incoming emails based on various factors. This includes analyzing the email body, metadata, attachment contents, and attachment metadata. By harnessing the power of artificial intelligence, our solution ensures the accurate categorization of emails, saving your agents valuable time and effort.
Our AI Email Dispatch Solution goes beyond standard email management systems by extracting relevant data from attachments. Whether retrieving CNPs (Customer Name and Personal Information), CUIs (Unique Registration Code), or critical details from invoices, our solution excels in extracting valuable information from various document formats. This means your agents can swiftly access the necessary data, empowering them to respond promptly and accurately to customer queries.
Based on an advanced AI module and machine learning training, the confidence score is provided for each assigned email class or retrieved information. This score offers your team enhanced transparency and assurance, allowing your agents to prioritize their actions more effectively. Your group can optimize its efficiency and decision-making processes by considering the confidence level associated with each classification or extracted data.
Mediatel Data AI Email Dispatch Solution integrates advanced OCR technology, allowing for seamless text extraction from scanned documents, images, and PDFs. This means that even if an email contains non-searchable documents, our solution can convert them into editable and searchable formats, enabling efficient data extraction and analysis. By unlocking the information within these documents, your agent scan better serve your customers' needs, improving response times and overall satisfaction.
Understanding the effectiveness of your email campaigns is crucial for optimizing your communication strategies.
⏹️ Text
Data filtering, data cleaning, data preprocessing, n-gram models, similarity vector-based models, pattern matching, lemmatization, stemming, fuzzy search.
⏹️ Attachments
▪️ Capable of extracting information from attachments of type: image (jpg, jpeg, BMP, tiff, etc.), pdf, documents (doc/Docx), spreadsheets (Xls/ Xlsx), and others Content-based document type inference Retrieve information from digital, printed, and scanned text.
▪️ Capable of dealing with poor quality images; when the quality of the attachment is poor, information extraction; requires more time; Capable of learning contract/document templates for better classification.
Extract relevant data from invoices received via email, such as billing information, amounts, due dates, and purchase orders. Automate the routing of invoices to the finance department for processing, reducing manual data entry efforts, minimizing errors, and accelerating the billing and payment cycle.
Order Management
Automate processing of incoming emails related to orders, tracking numbers, or order status inquiries. Categorize and assign these emails to the appropriate teams responsible for order fulfillment or customer updates, ensuring efficient order management and providing customers with real-time information on their orders.
Sales Lead Routing
Optimize your sales workflow by automatically assigning incoming emails containing sales inquiries or leads to the most suitable sales representatives based on predefined criteria such as territory, product specialization, or expertise. This ensures that sales opportunities are promptly addressed by the right team members, increasing conversion rates and maximizing sales potential.
Automate the process of categorizing and managing emails that contain sensitive customer information or are subject to specific compliance regulations. Ensure that emails are appropriately tagged and routed to the proper departments or personnel responsible for handling confidential data, reducing non-compliance risk, and ensuring adherence to data protection regulations.
Leverage the power of our solution to identify and flag suspicious or fraudulent emails automatically. By analyzing email metadata, attachments, and content, you can proactively detect potential security threats, phishing attempts, or fraudulent activities, enabling your security team to take appropriate actions swiftly.
Streamline your customer support operations by automatically classifying and assigning incoming emails to the appropriate support agents or teams based on predefined categories. This ensures customer inquiries are routed to the most suitable resources, improving response times and resolution efficiency.
Automatically route customer feedback emails or survey responses to the designated teams responsible for analyzing and acting upon the feedback. This allows you to monitor customer satisfaction, identify areas for improvement, and promptly address any negative feedback or customer concerns.
Learn More About Our E-mail Dispatch Solution!
📩 info@mediatel.ro
