Let's take a moment to reflect on the accomplishments of the past months. At Mediatel Data, our dedicated team has been hard at work refining and enhancing our suite of products to serve your evolving needs better. Let's recap some of the highlights:
☑️ Call Center Tech
☑️ Ticketing Platform
☑️ Workforce Management
☑️ Social Media Integration
☑️ Voice & Text Analytics
☑️ Bots Automation
☑️ Voice Biometrics
☑️ CRM
☑️ AI Answering Machine Detection
☑️ Video Assistant
Also, this summer, we've welcomed new talents to our development team, fortifying our expertise and enabling us to tackle even more ambitious projects. Their fresh perspectives and dedication have already proven invaluable assets. Their expertise enhances the Contact Center platform's functionality and user experience.
Our smart Call Center services remain as robust as ever. Your dedicated agents have the tools and training they need to provide exceptional customer support.
Ticketing Platform: Voice & Text Messages 360° View
Mediatel Data Omnichannel Ticketing platform revolutionizes customer service by streamlining interactions across various channels, ensuring consistency and efficiency in issue resolution.
Social Media Integration
As a leading Contact Center software provider, we understand the power of effective communication in building meaningful connections with customers, and we are happy to support various Social Media channels like Facebook, Instagram, WhatsApp, Twitter (X), Viber, and Zalo.
Agents can respond in media (Facebook, Instagram, WhatsApp, Twitter, Viber, or Zalo) from the Mediatel Data ticketing desktop without a separate login.
Furthermore, the Mediatel Data platform empowers Supervisors to efficiently route interactions to the right people, regardless of their department. This ensures seamless coordination and timely response to customer inquiries across social media channels.
Speech & Text Analytics
Our cutting-edge Speech and Text Analytics module is a game-changer for Contact Centers, providing Supervisors and quality control professionals with unparalleled insights into phone and text conversations.
It goes beyond mere keywords, unlocking a new level of understanding by analyzing key classes and families within conversations across multiple channels, including phone calls, emails, social media, SMS, and more.
By using Mediatel Data Speech & Text Analytics, you:
• Raise quality and consistency in customer interactions;
• Improve agent and Supervisor efficiency;
• Reduce the risk of compliance violations;
• Improve customer service and satisfaction throughout the customer journey.
Bots Automation
From mobile to desktop, from WhatsApp, or Viber to Facebook, Mediatel Data Chatbot integrates seamlessly to say "Hello" and create a positive connection wherever your customers want to chat.
Voice Biometrics
Using Voice Biometrics for identity verification is a win-win situation based on trust technology's impact. At Mediatel Data, we understand the critical importance of customer security and seamless interactions. That's why we've integrated cutting-edge Voice Biometrics into our Contact Center services.
Voice Biometrics solution revolutionizes customer authentication by utilizing unique voiceprints to verify callers' identities.
This ensures top-tier security and eliminates the need for lengthy authentication procedures, reducing customer effort and frustration.
CRM
The Mediatel CRM software solution was created to better manage customer interactions. With its help, the Agent and the Supervisor can work efficiently and organize.
AI Answering Machine Detection (AMD)
Mediatel Data AI-AMD has an accuracy of over 99%because it is constantly trained on tens of thousands of audio files.
The Answering Machine Detection (AMD) solution aims to classify audio inputs as an answering machine or a human.
The main goal of this solution is to filter out answering machines while driving agent efficiency and keeping a high level of customer experience.
Video Assistant
Mediatel Data Video Assistant enables Contact Center agents to communicate with customers using high-quality video interactions.
This feature allows agents to establish a more personal and engaging connection with customers, providing a richer and more interactive support experience.
Video Assistant is a user-friendly App natively integrated with Mediatel Data Agent & Ticketing App.
• The agent initiates capture directly from the client’s camera;
• The agent can control/change the current camera;
• Integrated with Omni-Channel/Independent usage applicable.
Embracing Growth and Innovation
Our organization's spirit of growth and innovation remains vibrant. We're committed to continually pushing boundaries and exploring new avenues to enhance our offerings and drive your success.
As we embrace the changing season, we're enthusiastic about the opportunities it brings. The end of summer doesn't signal the end of growth; instead, it's the start of new chapters and exciting prospects. We're here to support you every step of the way, ensuring your business thrives, and your customers are delighted. Should you have any questions, ideas, or thoughts to share, please don't hesitate to get in touch. Here's to a prosperous fall season filled with collaboration, success, and advancement.
As we look ahead, we want to know which products you'd like to see added to our portfolio. Your needs and aspirations shape our direction, and we're excited to receive your input on what needs to be added to your customer experience toolbox.
Is there a specific solution you've been hoping for? A challenge you need help overcoming? We're all ears!
Feel free to contact our dedicated customer support team to share your thoughts. Your feedback will help us develop new offerings that align with your goals.
📩 info@mediatel.ro
